WHAT IF I DO NOT KNOW MY FINGER SIZE?
Choosing the right ring size can often times be very difficult. If a jewelry store is easily accessible, they will size your finger for free and tend to be the most accurate method. Please try getting sized with a wider ring sizer if possible. The barrel band is just over 5mm wide, so I thinner ring sizer, will not produce the most accurate results. If a getting your ring sized professionally is not an option, please shoot us a quick email and we will send you detailed instructions on what to do.
HOW WIDE IS THE BARREL BAND?
The Barrel Band is made in two different width options.
The Classic Barrel Band has a width just over 5mm.
The Classic XL Barrel Band has a width just over 7mm.
WHAT IF I ORDER THE WRONG SIZE?
If you receive your Barrel Band and realize an exchange for a new size is needed, please contact firstname.lastname@example.org and let us know your order number and what size you need adjusting too. You then can send your Barrel Band back to us included with your original order number, sizing instructions, and correct return address. The typical resize process usually take up 72 hours.
The return shipping address is below.
210 South Florida Ave.
Lakeland, FL 33801
Rings that need to be exchanged for a new size due to the customer ordering the incorrect size will be charged a $20 for the sizing and return postage.
HOW LONG WILL IT TAKE TO RECEIVE MY BARREL BAND?
Every Barrel Band is made to order. The processing time right now is 7 - 10 days. We are working to shorten that time as fast as we can.
WHAT IS YOUR EXCHANGE OR RETURN POLICY?
Every Barrel Band comes with a 100% money back guarantee. If you decide you are not completely satisfied with your purchase for any reason within the first 10 days after receiving the band, we will be happy to exchange it or refund your money.
WHAT IS A SILVER PLATINUM?
Silver Platinum is a metal that is composed of 95% Silver and 5% Platinum. The small amount of platinum is added so that the silver will never tarnish or turn a different color.
CAN YOU ENGRAVE THE BARREL BAND?
Unfortunately we do not currently offer engraving services, however, our stainless steel rings can be engraved at your local jeweler or engraving shop.
DO THE BARREL BANDS COME WITH A WARRANTY?
Each Barrel band is made out of 14kt gold and stainless steel with extreme precision and high quality craftsmanship. We do however understand, that unexpected things can happen with everyday wear.
For that reason, all Barrel Bands come with a 1 year Warranty for normal wear and tear. This warranty can however be voided under the discretion of the Barrel Band jewelry experts.
PLEASE NOTE: If any alterations have been made to the ring by an outside source, the warranty will be voided.
CAN YOU SHIP OUTSIDE OF THE UNITED STATES?
We can ship the Barrel Band anywhere in the world, however, there will be extra shipping charges incurred.
If you have any other questions, please email email@example.com
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